YOUR ORDER
We aim to dispatch your order on the following working day (in busy periods this may be extended to 3 working days) upon receipt of your cleared payment. Should there be any stock issues we will contact you to advise. We are not liable for any unforeseen delays with dispatch or with the courier service. Delivery can take place between 8am and 8pm and in some cases, a signature may be required.
Delivery dates are estimates and are not guaranteed.
Please include or email your contact number for delivery purposes.
We send a dispatch email to advise that your item has been dispatched.
If you have not received your item within 2 working days of your dispatch email please contact us, this will avoid any re-delivery charges.
STANDARD DELIVERY INFORMATION
Please ensure your delivery address, including postcode and contact number are correct, as your item will be sent to the address you have provided.
Our couriers delivery Monday to Friday, if you require your delivery on a specific week day/date please email us using the contact us page.
Whilst every effort is made to book specific delivery dates, they are not guaranteed.
All orders are sent on a tracked service.
Royal Mail Large letters and small Parcels are not surchargable.
Our Courier delivery charge does not include some areas of Scotland or where water crossing is necessary. Whilst every effort is made to send your item at no extra charge, larger ‘courier only’ items are not included in the standard delivery, please check the postcode list before committing to purchase.
If you are in an area outside the standard delivery charge, exempt postcodes and courier delivery surcharges are listed below. In rare occasions, extra delivery charge may be needed if your order needs to be sent in multiple parcels or is in a remote location. By committing to purchase you are accepting the additional charges and your invoice will be adjusted accordingly. If you have already paid we will contact you.
SURCHARGE DELIVERY AREAS:
| Isle of Wight (2 - 3 Day Service): PO30-41 | £20.00 |
| Northern Ireland (2 - 3 Day Service): BT | £32.80 |
| Highlands (2- 4 Day Service ): AB10-16, AB21-25, AB30-39, AB41-45, AB51-56, AB99, FK18-21, IV1-40, IV50, IV52-IV54, KW1-KW14, PA21 to PA38, PH17-PH26, PH30-PH41, PA33, PA38, PA80, PH49-PH50 | £29.00 |
| Offshore (3 – 6 Day Service ): HS1-9 – KA27-KA28, KW15-KW17, IV41-IV49, IV51, PA20, PA40-PA49 PA60-PA78, PH42-PH44, IV55-IV56, TR21-25, ZE | £48.00 |
| Isle of Man (3 – 6 Day Service ): IM | £60.00 |
| Jersey (3 – 6 Day Service): JE | £60.00 |
| Guernsey (3 – 6 Day Service): GY | £60.00 |
Upon receipt, please ensure you have checked your item for any damage and sign the proof of delivery accordingly, if the packaging is damaged in any way please sign as “packaging damaged”. If you are in any doubt please email us.
If the item is returned to us and you then require the item to be redelivered there will be a new delivery charge payable before the item can be rebooked. If you do not want to arrange a redelivery we will refund you the cost of the item less the return fee and initial delivery charge.Your item will require a signature and will not automatically be left. If you have any special delivery instructions, please leave a note in the notes section of your paypal payment. If you are not in to accept your delivery, the courier will leave a card and it is your responsibility to rearrange a delivery date by visiting the couriers website. Your item will be held for 4 days. If you do not contact the courier company to rearrange, your item will be returned to us, in this instance there will be a return fee of £12.00 which would be deducted from your refund amount.
RECEIVING YOUR ORDER
If you are not in to sign for or receive your parcel, the courier may try a neighbour, or the Drive will place in a leave safe place if you have one. If there isn't a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery.
If you do not want a neighbour or a leave safe place used you must inform us before the dispatch of your order, by emailing on the contact us page.
Please check your item as any damages must be reported within 48 hours of delivery to prevent voiding the transit insurance. If you have received a damaged item, it is our policy to request, by email, pictures of the damaged item and packaging. Once we have received the pictures we will either replace the item, or parts as necessary, and we may not always need the damaged item returning to us, and will advise you. We cannot accept a damaged claim after 3 days of you signing for the item.
RETURNS POLICY
If you are not completely satisfied with your item you can return it providing it is unopened and in a saleable condition, within 30 days.
Please contact us via email or by the contact us form, for a return code before arranging your return.
You must arrange your own carrier and you will be liable for the return carriage costs. When you return your item, please ensure it is well wrapped and insured for transit, as we cannot accept receipt of a damaged item. If the item is delivered to us damaged we will inform you immediately so you can claim from your carrier.
Please also include your name, address, date of purchase and reference number in the parcel.
Your refund will be for the item only and will not include any carriage costs paid to us.
If you receive a faulty or damaged item, we will ask you to email pictures of the issues, and providing you have informed us upon receipt, we will either replace the item / damaged part.
Any item sent in error will be replaced and the incorrect item collected by us.
Return Address
ABC Decor
Unit 1
Rockhouse farm
Dalbury lees
Ashbourne
South Derbyshire
DE6 5BS